Raipur Airport ranked first in Customer Satisfaction Index Survey

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Raipur’s Swami Vivekananda Airport was ranked first in Customer Satisfaction Index (CSI) Survey among 49 airports in the country. It has achieved 4.84 score on a five point scale index.

It was followed by Udaipur (2nd), Amritsar (3rd) and Dehradun (4th) airports which have scored 4.75, 4.74 and 4.73 respectively. This is third consecutive time in the past two years, Raipur airport has received this recognition.

CSI survey

Customer Satisfaction is one of the key performance objectives of Airport Authority of India (AAI) which is evaluated through CSI survey conducted by an independent agency commissioned by AAI. The survey covers a wide range of parameters like transportation, passenger facilities, cleanliness and parking etc. The latest CSI survey was conducted for the period of January-June 2017.

Swami Vivekananda Airport

Raipur’s Swami Vivekananda Airport is located at Mana between Raipur and Naya Raipur. It is the primary airport in Chhattisgarh. Its integrated terminal building was inaugurated in 2012. It is the 28th busiest airport in India in terms of passenger traffic and 31st busiest by aircraft movement. The airport was renamed from Raipur Airport to present name in 2012 as tribute to Swami Vivekananda who spent 2 years of his teenage in Raipur.